CVS apologizes amid claims of unsafe workplace; pharmacists plan a second walkout today
by “As pharmacists, we have a professional obligation … to consider the welfare of humanity and the relief of suffering as our primary concerns,” said the national organization, the only one that represents the entire pharmacy profession. “We further commit to advocating for changes that improve patient care. Pharmacists who find themselves in situations where the welfare of others is in question should always pause, evaluate the situation, and take the steps necessary to ensure safe, optimal patient care.”
Michael DeAngelis, CVS’ executive director of corporate communications, said an industry-wide shortage of pharmacists has made it difficult to appropriately staff the chain’s more than 9,000 pharmacies throughout the nation.
Exacerbating the stress caused by those shortages is a surging demand for immunizations, including flu and COVID-19 vaccinations, DeAngelis said.
Although the focus this week is on Kansas City, he said, CVS will address staffing and similar concerns “wherever additional help is needed” across the country.
“Every market is unique, and we’re looking across our markets and looking at the potential of adding similar support in areas where there is a need,” DeAngelis said.
Shah said in his memo that he will stay in Kansas City until its needs are met and will return each month until there’s a sustainable action plan for the region. He also urged pharmacists to have an open line of communication with the company and share their feedback with leaders.
“We encourage colleagues to report any viewpoints – anonymously if they choose,” he said in the memo, “without fear of retaliation.”
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