Meet the Never-Updaters: Why Some People Refuse to Download New Software

Some people regularly update their phone and computer software. Others take their sweet, sweet time.

Ashley Mwitanti is in the latter camp. Her iPhone 11 is behind by about two full versions of iOS. She says she’s stuck because she would need to delete a few gigabytes of data to update the device. No matter how many random pictures and screenshots she deletes, she can’t seem to free up enough space.